SHIPPING POLICY

Atelier Carlita — Singapore
Last updated: 19 October 2026

1. SHIPPING OVERVIEW

At Atelier Carlita, we carefully prepare and pack every order to ensure your items arrive in the best possible condition.

 

Order processing time

Orders are generally prepared within 1–5 business days before dispatch.

Handmade, personalised and made-to-order items may require additional production time. This is added to the standard delivery timeframe.

Delivery time

Estimated delivery times are provided at checkout based on your delivery address and the available shipping methods.

These are estimates and may vary due to courier delays or circumstances beyond our reasonable control.

 

Shipping fees

Shipping fees are calculated at checkout based on your delivery address and the selected shipping method.

Free shipping may be available for orders above a specified amount, as indicated on our Website.

Business days

Orders are generally processed and dispatched from Monday to Friday, excluding Singapore public holidays.

Weekends and public holidays are not included in the estimated processing times.

2. CUSTOMS AND TAXES

Within Singapore, as Atelier Carlita is not registered for Goods and Services Tax (GST) in Singapore, we do not charge GST on our sales.

 

3. DELIVERY ISSUES

Unsuccessful delivery attempts

If a delivery attempt is unsuccessful, the courier may provide instructions for redelivery or collection, depending on the shipping service.

If a parcel is returned to us following unsuccessful delivery attempts, we will contact you to arrange redelivery or discuss an appropriate resolution.

Additional redelivery costs may apply where the failed delivery was caused by incorrect information or circumstances attributable to the customer.

 

Incorrect delivery address

Please ensure your delivery address and contact information are complete and accurate before placing your order.

If you notice an error, contact us as soon as possible at ateliercarlita.shop@gmail.com.

We will do our best to update the delivery information before dispatch, but changes may not be possible once the order has been shipped.

Additional costs resulting from an incorrect or incomplete address supplied by the customer may be charged where reasonably incurred.

Refused deliveries

If a customer refuses delivery without a valid reason, reasonable return shipping costs may be deducted from any applicable refund.

This does not apply where delivery is refused because the product is incorrect, damaged or otherwise fails to comply with applicable consumer protection laws.

Lost or damaged parcels

If your parcel is lost, damaged during transit or has not arrived within a reasonable timeframe, please contact us.

We will investigate the issue with the delivery provider and offer an appropriate resolution in accordance with applicable law.

4. RETURNS AND REFUNDS

14-day return policy

We offer a voluntary 14-day return policy for eligible non-personalised products.

You may request a return within 14 calendar days of receiving your order.

To qualify for a change-of-mind return, items must be unused, unworn, unwashed and in their original condition.

Personalised and made-to-order products

Personalised, custom-embroidered and made-to-measure products cannot be returned, exchanged or refunded due to a change of mind.

This includes products featuring personalised names, custom embroidery designs or individual measurements.

This exclusion does not affect your legal rights if an item is defective, incorrect or non-conforming.

Return shipping costs

For change-of-mind returns, return shipping costs are the responsibility of the customer.

If the return is due to an error by Atelier Carlita or a defective or non-conforming product, reasonable return shipping costs will be handled in accordance with applicable consumer protection laws.

Important — Return address

Please do not send any items back without contacting us first.

To request a return, email:

ateliercarlita.shop@gmail.com

We will provide the appropriate return instructions and return address.

Defective or incorrect items

If you receive a defective, damaged or incorrect product, please contact us with your order number, a description of the issue and photographs where available.

We will assess the situation and arrange an appropriate remedy, such as repair, replacement or refund, in accordance with Singapore consumer protection laws.

For further information, please refer to our Terms and Conditions of Sale and Refund Policy.

5. CONTACT US

For any questions regarding shipping, delivery or returns, please contact:

Atelier Carlita
Email: ateliercarlita.shop@gmail.com
Customer service hours: Monday to Friday, 9:00 AM – 6:00 PM (Singapore Time, SGT)

Website: www.atelier-carlita.com

Atelier Carlita — Singapore
UEN: 53531729L