Politique de remboursement

RETURNS & REFUNDS POLICY

We accept returns within 14 calendar days of receiving your order for non-personalised items, as part of our voluntary return policy.

To be eligible for a return, items must be in their original condition, unused, unworn and unwashed, carefully packaged and returned in their original packaging whenever possible.

Return shipping costs are the responsibility of the customer.

Once we have received and inspected your return, we will notify you whether your refund has been approved. If approved, your refund will be processed to your original payment method within 14 days of receiving the returned item.

⚠️ Important — Personalised & Custom-Made Items

Personalised, custom-embroidered and made-to-measure products cannot be returned, exchanged or refunded due to a change of mind.

However, this does not affect your rights under Singapore consumer protection laws if an item is defective, damaged or does not match your order.

How to Request a Return

Before sending any items back, please contact us at ateliercarlita.shop@gmail.com.

We will provide you with the appropriate return instructions and return address.

Please do not send any items back without contacting us first.