Terms of sale
TERMS AND CONDITIONS OF SALE
Atelier Carlita — Singapore Sole Proprietorship
Last updated: 19 October 2026
SELLER INFORMATION
Business name: Atelier Carlita
Business owner: Justine Bedeur
Legal structure: Sole Proprietorship registered in Singapore
Unique Entity Number (UEN): 53531729L
Registered business address: 8 River Valley Close, Singapore 238432
GST status: Not GST-registered in Singapore
Email: ateliercarlita.shop@gmail.com
Website: www.atelier-carlita.com
ARTICLE 1 — GENERAL PROVISIONS AND SCOPE
1.1 Purpose
These Terms and Conditions of Sale ("Terms") govern all purchases made through www.atelier-carlita.com (the "Website"), operated by Justine Bedeur under the business name Atelier Carlita (the "Seller", "we", "us" or "our").
Atelier Carlita is a sole proprietorship registered in Singapore under UEN 53531729L.
1.2 Acceptance of Terms
By placing an order through the Website, the customer ("Customer", "you" or "your") acknowledges having read and accepted these Terms.
The Terms applicable to an order are those in effect when the order is placed.
Atelier Carlita reserves the right to update these Terms at any time. Changes will apply only to orders placed after the updated Terms have been published.
1.3 Customers and geographical scope
The Website is intended for customers aged 18 or above purchasing products for personal use.
Atelier Carlita currently accepts orders for delivery within Singapore only.
1.4 Applicable law
These Terms are governed by the laws of Singapore, including applicable provisions of the Consumer Protection (Fair Trading) Act 2003.
Nothing in these Terms excludes or restricts any statutory consumer rights that cannot lawfully be excluded.
ARTICLE 2 — ONLINE ORDERING PROCESS
2.1 Placing an order
Customers may select products, choose available options, add items to their shopping cart and proceed to checkout.
Before completing an order, Customers have the opportunity to review the selected products, quantities, prices, shipping charges and delivery information.
By clicking "Pay Now", "Complete Order" or a similar checkout button, the Customer confirms the order and agrees to pay the total amount displayed.
2.2 Order confirmation
After an order has been successfully placed, the Customer will receive an order confirmation email containing the relevant order details.
This may include:
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Products purchased and selected options.
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Total amount paid.
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Shipping charges, where applicable.
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Order reference number.
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Delivery information.
Customers are encouraged to retain their order confirmation for future reference.
2.3 Order acceptance and cancellation
Orders are subject to successful payment verification and product availability.
Atelier Carlita reserves the right to decline or cancel an order for legitimate reasons, including suspected fraud, payment issues, product unavailability or obvious pricing errors.
If payment has already been received for an order that we cancel, the amount paid for the cancelled items, including applicable shipping charges, will be refunded.
ARTICLE 3 — PRODUCTS
3.1 Product descriptions
Atelier Carlita offers clothing, embroidered apparel, handmade textile accessories, pet accessories and personalised products.
We make reasonable efforts to ensure that product descriptions, photographs, prices and specifications are accurate.
However, colours and appearances may vary slightly depending on screen settings, lighting and materials.
Product photographs are provided for illustrative purposes. They do not override the written product description or the specifications agreed for a personalised order.
3.2 Handmade products
Some Atelier Carlita products are handmade or produced in small batches.
Due to the handmade nature of these items, slight variations in dimensions, stitching, embroidery placement, fabric patterns and finishing may occur.
These natural variations are part of the handmade character of our products and do not, by themselves, constitute defects, provided that the products remain consistent with their descriptions and agreed specifications.
3.3 Personalised and custom-made products
Certain products can be personalised with names, text, embroidery designs, pet illustrations or other customer-requested details.
Customers are responsible for providing accurate personalisation information, including spelling, names, measurements and other requested specifications.
Atelier Carlita may contact the Customer to confirm details before production.
Where a design preview is offered, it is intended to confirm the proposed personalisation before production.
Once the design has been approved and production has started, changes or cancellations may no longer be possible.
Customisation remains subject to technical and production limitations.
3.4 Product availability
All products are offered subject to availability.
Adding an item to the shopping cart does not guarantee its availability.
If a product becomes unavailable after an order has been placed, the Customer will be contacted and offered an appropriate alternative or a refund for the unavailable item.
ARTICLE 4 — PRICES
4.1 Currency
All prices displayed on the Singapore Website are expressed in Singapore Dollars (SGD), unless otherwise expressly indicated.
Atelier Carlita is not currently registered for Goods and Services Tax (GST) in Singapore. Therefore, GST is not charged by Atelier Carlita on its sales.
4.2 Shipping charges
Shipping fees, where applicable, are displayed separately during checkout before the Customer confirms payment.
The total amount payable is shown before the order is completed.
4.3 Price changes
Atelier Carlita reserves the right to modify product prices at any time.
Products will be charged at the price displayed and confirmed at checkout when the order is placed, subject to the provisions concerning obvious pricing errors.
ARTICLE 5 — PAYMENT
5.1 Accepted payment methods
Full payment is required when placing an order.
Accepted payment methods are those displayed at checkout and may include credit or debit cards, digital wallets and other payment solutions supported by the Website.
5.2 Payment security
Payments are processed through secure third-party payment service providers.
Atelier Carlita does not directly store Customers' complete payment card details.
Orders may be subject to payment verification and fraud-prevention checks.
5.3 Promotional codes and discounts
Promotional offers and discount codes are subject to their specific conditions.
Unless otherwise expressly stated:
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Promotional codes cannot be combined.
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Promotional codes do not apply to products already discounted.
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Minimum-spend promotions must be satisfied within a single order.
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Promotions cannot be applied retrospectively to completed orders.
5.4 Partial returns and promotional adjustments
Where a partial return causes an order to fall below the minimum spending requirement of a promotion, the promotional discount may be recalculated.
Any refund adjustment will be limited to the terms of the promotion disclosed to the Customer at the time of purchase.
Where a free promotional product was provided subject to a minimum order value, that product may need to be returned if the qualifying conditions are no longer met.
If free shipping was granted subject to a minimum order value, the applicable shipping charge may be deducted from the refund if this condition was clearly disclosed when the order was placed.
These provisions do not limit statutory remedies for defective or non-conforming products.
ARTICLE 6 — SHIPPING AND DELIVERY
6.1 Delivery area
Atelier Carlita currently ships within Singapore only.
Orders must be placed using a valid delivery address within Singapore.
6.2 Processing and delivery times
Estimated processing and delivery times are provided on the Website, at checkout or in the relevant product descriptions.
Handmade, embroidered and personalised products may require additional production time.
Delivery estimates are indicative and may vary depending on product availability, order volume, courier operations and circumstances beyond our reasonable control.
Atelier Carlita will make reasonable efforts to fulfil orders within the communicated timeframe.
6.3 Shipping fees
Applicable shipping fees are displayed during checkout.
Any free-shipping offer is subject to the conditions stated on the Website at the time of purchase.
6.4 Delivery delays
If an order is significantly delayed, the Customer may contact us at ateliercarlita.shop@gmail.com.
We will investigate the situation and, where appropriate, offer an updated delivery estimate or another suitable resolution.
Any statutory rights relating to non-delivery remain unaffected.
6.5 Delivery responsibility
Atelier Carlita is responsible for arranging delivery to the address provided by the Customer.
Customers must ensure that the delivery information supplied is accurate and complete.
Additional delivery costs arising from an incorrect or incomplete address supplied by the Customer may be charged where reasonably incurred and disclosed.
Risk of accidental loss or damage remains with Atelier Carlita until the products have been delivered to the Customer or an authorised recipient, except where otherwise permitted by applicable law.
6.6 Damaged or missing deliveries
Customers are encouraged to inspect their orders upon receipt.
If an item arrives damaged, incomplete or incorrect, please contact us as soon as reasonably possible at:
Please include the order number, a description of the issue and photographs where available.
Failure to report an issue immediately does not remove any statutory consumer rights.
ARTICLE 7 — RETURNS, EXCHANGES AND REFUNDS
7.1 Voluntary 14-day return policy
Atelier Carlita offers a voluntary 14-day return period for eligible non-personalised products.
Customers may request a return within fourteen (14) calendar days from the date of delivery, even if they have simply changed their mind.
To qualify for a change-of-mind return, products must:
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Be unused, unworn and unwashed.
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Be in their original condition.
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Be returned with any original labels and accessories, where applicable.
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Show no signs of damage, alteration or use beyond reasonable inspection.
This voluntary return policy is separate from, and does not restrict, statutory rights relating to defective or non-conforming goods.
7.2 Personalised and custom-made products
Personalised, embroidered-to-order and custom-made products are not eligible for returns, exchanges or refunds due to a change of mind.
This includes, but is not limited to:
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Products embroidered with names, initials or personalised text.
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Custom pet portraits or embroidery designs.
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Products made to specific measurements.
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Items produced according to individual customer requests.
Once production has started, cancellation or modification of a personalised order may not be possible.
This exclusion does not apply to products that are defective, incorrectly produced or otherwise fail to comply with applicable consumer protection laws.
7.3 How to request a return
To request a return, please contact:
Your request should include:
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Your order number.
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Your name.
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The product you wish to return.
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The reason for the return.
For change-of-mind returns, the request must be submitted within fourteen (14) calendar days of delivery.
Please do not send products back without first contacting us for return instructions.
7.4 Return shipping costs
For eligible change-of-mind returns, return shipping costs are the responsibility of the Customer.
Original shipping charges are not refundable for change-of-mind returns, unless otherwise expressly agreed.
Where a return is required because a product is defective, incorrect or non-conforming, reasonable return shipping costs will be handled in accordance with applicable consumer protection laws.
7.5 Return deadline
Once a change-of-mind return request has been accepted, the Customer must dispatch the product within fourteen (14) calendar days of receiving return instructions, unless otherwise agreed.
7.6 Refund processing
For eligible change-of-mind returns, refunds will be processed within fourteen (14) calendar days after Atelier Carlita receives and inspects the returned products.
Refunds will normally be issued to the original payment method.
The time required for funds to appear in the Customer's account may depend on the payment provider or bank.
Atelier Carlita reserves the right to decline a voluntary change-of-mind refund where the product does not meet the return conditions stated above.
These conditions do not restrict the Customer's statutory rights.
7.7 Exchanges
Exchanges of eligible non-personalised products may be offered subject to product availability and the return conditions stated above.
If an exchange is not possible, the Customer may request a refund in accordance with our voluntary return policy.
7.8 Defective or incorrect products
If a product is defective, damaged upon delivery, materially different from its description or incorrectly personalised due to an error by Atelier Carlita, please contact us.
We will assess the issue and provide an appropriate remedy in accordance with Singapore consumer protection laws.
The exclusion of personalised products from change-of-mind returns does not affect these rights.
ARTICLE 8 — PRODUCT QUALITY AND CONSUMER RIGHTS
8.1 Statutory consumer protection
Atelier Carlita complies with applicable Singapore consumer protection legislation, including the Consumer Protection (Fair Trading) Act 2003 and its provisions relating to non-conforming goods, commonly referred to as the Lemon Law.
Customers may be entitled to remedies where goods do not conform to the applicable contract.
Depending on the circumstances and statutory requirements, these remedies may include repair, replacement, price reduction or refund.
8.2 Defective products
If a product is found to be defective or non-conforming, Customers should contact Atelier Carlita with their order details and a description of the issue.
We will assess the claim and provide the remedies required under applicable law.
Where legally required, repair or replacement will be provided within a reasonable time and without significant inconvenience to the Customer.
8.3 Exclusions relating to misuse
Product issues resulting solely from the following circumstances will generally not be considered manufacturing defects:
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Normal wear and tear.
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Improper use or negligent handling.
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Failure to follow reasonable care instructions.
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Accidental damage after delivery.
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Unauthorised alterations or repairs that cause damage.
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Expected minor variations inherent to handmade production.
These exclusions apply only to the extent permitted by law and do not remove statutory consumer rights.
8.4 Care instructions
Customers are encouraged to follow the care instructions provided with each product.
Embroidered garments and handmade textile accessories may require particular care to preserve their appearance and durability.
ARTICLE 9 — PERSONAL DATA PROTECTION
9.1 Data protection
Atelier Carlita processes personal data in accordance with applicable Singapore legislation, including the Personal Data Protection Act 2012 (PDPA).
9.2 Personal data collected
Personal information may include:
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Name and contact details.
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Billing and delivery information.
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Order and transaction details.
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Information provided for product personalisation.
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Communications with customer service.
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Website usage information, where applicable.
9.3 Purposes of processing
Personal data may be used for:
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Processing and fulfilling orders.
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Managing payments and deliveries.
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Providing customer support.
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Creating personalised products.
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Preventing fraud.
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Complying with legal obligations.
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Sending marketing communications where permitted by applicable law.
9.4 Sharing of personal information
Personal information may be shared with trusted service providers necessary for business operations, including Shopify, payment processors, shipping providers and other relevant service providers.
Atelier Carlita does not sell its Customers' personal information.
9.5 Data retention
Personal data is retained only for as long as reasonably necessary for the purposes for which it was collected, or as required by applicable laws and business record-keeping obligations.
9.6 Data protection contact
For questions concerning personal data, access or correction requests, or withdrawal of consent where applicable, please contact:
Data Protection Officer
Justine Bedeur
ateliercarlita.shop@gmail.com
Further information is available in our Privacy Policy.
ARTICLE 10 — INTELLECTUAL PROPERTY
All content displayed on the Website, including text, photographs, logos, illustrations, embroidery designs, graphics, product descriptions and other creative materials, belongs to Atelier Carlita or the relevant rights holders.
Such content is protected by applicable intellectual property laws, including Singapore's Copyright Act 2021.
Unauthorised reproduction, modification, distribution or commercial use is prohibited without prior written permission from the relevant rights holder.
Customers who provide photographs, illustrations, names or other materials for personalisation confirm that they have the necessary rights or permissions for their intended use.
Atelier Carlita reserves the right to refuse requests that may infringe third-party intellectual property rights.
ARTICLE 11 — FORCE MAJEURE
Atelier Carlita shall not be liable for delays or failures to perform contractual obligations to the extent caused by events beyond its reasonable control, including natural disasters, major transport disruptions, government restrictions, severe supply chain disruptions or other extraordinary events.
Where such circumstances arise, Atelier Carlita will inform affected Customers as soon as reasonably practicable and seek an appropriate solution.
If an order cannot reasonably be fulfilled, an appropriate refund will be provided in accordance with applicable law.
Nothing in this clause excludes liability that cannot lawfully be excluded.
ARTICLE 12 — LIABILITY
Atelier Carlita makes reasonable efforts to ensure that its products are accurately described and suitable for their stated purposes.
Atelier Carlita shall not be responsible for loss or damage caused solely by improper use, negligent handling, unauthorised modifications or failure to follow reasonable product care instructions.
Customers are responsible for selecting appropriate product sizes and providing accurate measurements when ordering custom-made products.
Nothing in these Terms excludes or limits liability for fraud, personal injury or death caused by negligence, or any other liability that cannot lawfully be excluded.
These Terms do not restrict any mandatory consumer protection rights.
ARTICLE 13 — RECORDS AND PROOF OF TRANSACTIONS
Order confirmations, payment records and electronic communications may be retained by Atelier Carlita as evidence of transactions.
Business and accounting records will be maintained in accordance with applicable Singapore record-keeping requirements.
Customers may request copies of their order information by contacting:
Personal data will be retained and handled in accordance with our Privacy Policy and applicable law.
ARTICLE 14 — SEVERABILITY AND AMENDMENTS
If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions shall remain in full force and effect to the extent permitted by law.
Atelier Carlita reserves the right to amend these Terms when necessary.
Updated Terms will apply to future orders from the date of publication and will not retrospectively alter completed purchases.
ARTICLE 15 — GOVERNING LAW AND DISPUTE RESOLUTION
15.1 Governing law
These Terms are governed by and interpreted in accordance with the laws of Singapore.
15.2 Customer service and amicable resolution
In the event of a complaint or dispute, Customers are encouraged to contact Atelier Carlita first:
We will make reasonable efforts to investigate and resolve complaints promptly and fairly.
15.3 Consumer dispute assistance
Where a dispute cannot be resolved directly, eligible consumers may seek assistance from the Consumers Association of Singapore (CASE), subject to its applicable procedures.
Website: www.case.org.sg
15.4 Jurisdiction
Subject to applicable law, disputes arising from purchases made through the Website shall be subject to the jurisdiction of the courts of Singapore.
Nothing in this provision limits any mandatory rights or remedies available to consumers under Singapore law.
ATELIER CARLITA
Singapore Sole Proprietorship
UEN: 53531729L
8 River Valley Close, Singapore 238432
ateliercarlita.shop@gmail.com
www.atelier-carlita.com